Subaru has been awarded the ‘Manufacturer of the Year’ award at the Auto Express Driver Power customer satisfaction survey for the second consecutive year.
It dominated seven scoring categories out of ten and beating over 30 manufacturers to claim the coveted prize.
The Auto Express Driver Power Survey is a respected, independent study based purely on customer feedback. The information collected covers many data points, including practicality, safety, reliability and quality, among many others.
Thousands of owners responded to the poll about their cars, their ownership experience and their satisfaction levels, allowing the experts at Driver Power to collate useful insights and produce an overall score for vehicle manufacturers.
The Driver Power win underscores Subaru’s reputation, developed over nearly 50 years in the UK, for vehicle quality, reliability and customer service, all backed up by an award-winning dealer network.
Subaru is known for its range of safe, tough and fun vehicles, which includes the recently launched 6th generation Forester, as well as the Outback, Crosstrek and all-electric Solterra.
Lorraine Bishton, Managing Director at Subaru UK & Ireland, commented: “We’re delighted that, for the second consecutive year, Subaru has been awarded best manufacturer in the highly respected Auto Express Driver Power customer satisfaction survey.
“We’d like to thank our customers for their ongoing loyalty to the brand and also our retail partners who continue to deliver a personalised service that supports Subaru’s commitment to building safe, tough, and fun vehicles that deliver on every journey.”
Initially seen as more of a budget choice in the SUV market, Hyundai’s flagship model has transitioned into a full premium offering. As the brand continues to grow strongly, the firm clearly has eyes on the upper end of the market. Starting at more than £48k, rising to almost £55k, expectations are high for this latest fifth-generation model, which boasts premium features and quality. It also looks radically different, something which split opinion with many who saw it. Primarily a seven-seater, it comes in three specifications: Premium (as driven here in four wheel drive mode), Ultimate, and the range-topping Calligraphy. A premium six-seat configuration is also available, as seen on this model.
The Santa Fe’s design has evolved into a more boxy shape, yet Hyundai claims it is more aerodynamic. The exterior was optimised to reduce the drag coefficient to just 0.29 (down from 0.33 in the previous generation), though it’s hard to believe at first glance. The model is slightly longer than its predecessor, retaining the same width, while the wheelbase has been extended by a couple of inches.
Yes, it’s a big vehicle—with a head-turning presence, whether parked or in traffic. It features distinctive H-shaped headlamps and tail lights, complemented by a full-width light bar integrated into the grille. The SUV sits on imposing 20-inch alloy wheels, framed by equally large wheel arches. Additional exterior touches include electric-folding door mirrors, privacy glass, a powered tailgate, and integrated roof rails for a rugged aesthetic.
Upmarket interior
The interior is quite an experience – stylish and minimalist, with a curved twin display spanning the dashboard. It exudes a premium feel. One screen handles infotainment, navigation, and smartphone connectivity, while the other displays real-time driver information. The touchscreen controls both navigation and infotainment, paired with a high-end 10-speaker audio system and DAB radio. Smartphone connectivity is via Apple CarPlay or Android Auto, alongside Bluetooth with voice recognition. The vehicle also supports over-the-air (OTA) software updates for various systems.
Executive features include heated front and rear seats, dual-zone climate control, heated steering wheel and 360degree camera for safety. Convenient USB-C charging points are fitted across all three rows, along with a wireless smartphone charging pad. The front seats are heated and power-adjustable, with lumbar support for the driver.
Efficiency and performance
Paired with a smooth-shifting automatic transmission, the powertrain combines a 1.6-litre turbocharged petrol engine with an electric motor, delivering impressive fuel economy, with around 40mpg exceptional for such a large vehicle.
On the road, it starts silently under electric power, with the petrol engine engaging as you accelerate – though it can sound slightly raucous initially. It excels on motorways, offering a comfortable ride and ample torque for confident overtaking.
Driving dynamics
For its size, the Santa Fe handles surprisingly sharply, though some body roll is inevitable on tighter bends. For challenging conditions or off-road, you can easily engage four-wheel-drive mode on this model.
Practicality
Highly versatile, with flexible seating including foldable, twistable, and 60/40 split-folding second-row seats. With all six seats up, boot space is limited, but it expands to a generous 1,945 litres when needed. The rearmost seats are spacious and accessible for children, though older adults – particularly seniors – may find entry trickier.
Safety
The Santa Fe comes packed with safety tech, including a full suite of airbags, all wheel drive control, autonomous emergency braking, hill-start and descent control, and lane-keep assist with departure warning.
Verdict
The fifth-generation’ Santa Fe successfully transitions into the luxury SUV segment with bold styling, a premium interior, and impressive tech. Its hybrid’s hybrid powertrain delivers strong efficiency, while the spacious, versatile cabin offers a roomy environment for families. Ride comfort and refinement are good, though some may find the design polarising.
Factfile
Hyundai Santa Fe Premium 1.6T Hybrid 6AT 4WD
Price: £48,830
Mechanical: 215PS, 1598cc 1.6-litre petrol engine and electric motor driving all wheels via 7-speed, auto gearbox
On the road 